FAQs

We have put together some FAQs for you. We have been making equestrian jewellery for many years and have been asked just about everything!! So here are some of the most commonly asked questions.

How long does it take for my order to arrive? We keep all of our designs in stock so your order will be sent either the same day or the next. Depending what time of the day you order. If there is a problem we will email or call you.

Do you insure your courier? YES!! Also, your couriered parcel is tracked and we send it signature required for all orders over $500.  

Do you ship overseas? YES!! We ship to Australia, the UK and the US. 

Can I pay with my credit card? YES!! You can pay with your credit card at the checkout. We also provide Paypal, direct credit and LayBuy. 

Do you provide finance options? YES!! Contact us and we can put you in touch with our finance people (NZ only sorry). 

Do you make the jewellery yourselves? YES!! We have a workshop in Sunny Nelson. 

Can I make design changes? YES!! You can have the designs changed to meet your needs. 

What happens if my jewellery breaks? We know that people who own horses can be quite hard on jewellery (from our own experience). We have had many years of perfecting our designs to ensure that they are as sturdy as possible. If you break it you can return it to us to be fixed. If it looks like is a manufacturing fault we will replace it. If you have had an accident and it has broken, we can quote you to repair it. 

I have had my jewellery for a while now, its looking dull. Can you polish it? YES!! We most certainly can. This is a free service to our customers, if it is one of our pieces (or Kelly Harris) we will polish it and make it look brand new for you. All you need to do is pay for the courier. 

Will sterling silver tarnish if I wear it everyday? Fine silver or pure silver which is 99.9% silver is much softer than sterling silver and is not practical to wear as everyday jewellery. Because sterling silver is an alloy, it will tarnish, this is not a defect in the material but rather a chemical reaction with sulfur particles in the air.

What should I NOT do with sterling silver? You should never leave any sterling silver jewellery sitting in the bathroom where it can be exposed to humidity and moisture from a shower. You should also limit the number of times you wear sterling silver jewellery into a pool, hot tub, or other bodies of water. Sterling silver cannot rust, but it can tarnish.

How do you Untarnish sterling silver? - White Vinegar & Baking Soda. Soak your tarnished jewellery in a ½ cup of white vinegar with 2 tablespoons of baking soda. Warning: this mixture fizzes. Keep your sterling silver in this solution for two to three hours, rinse and dry.

NEVER use toothpaste to clean your jewellery. Toothpaste is an abrasive and it will cause very fine scratches and eventually make it look dull. 

Is 925 sterling silver worth anything? So, is sterling silver 925 worth anything? Yes, but only if we are talking about the real thing. Sterling silver, 92.5% pure silver is quite valuable. Crawford Hill Collections can guarantee you that we only use sterling silver (925) and we now stamp all of our pieces.

What is the difference between sterling silver and 925 silver?  Sterling silver is an alloy of silver containing 92.5% pure silver and 7.5% of other metals, usually copper. Silver jewellery marked with a 925 is sterling silver jewellery that has been certified to contain 92.5% silver content.

What does 375 stand for on gold? If a gold product contains the hallmark '375', that means your gold is 9 carat – or 37.5 per cent pure. The remaining 62.5 per cent of the product is an alloy of different metals, like nickel, copper, or in some cases silver. But in general the other metals used will not be high value.

Karat, also spelled Carat, a measure of the fineness (i.e., purity) of gold. It is spelled carat outside the United States but should not be confused with the unit used to measure the weight of gems, also called carat.

FAQ - How do I measure my had so I know what size bangle I need?

  1. Cut a thin thread.
  2. Bring your thumb and little finger together and measure where your hand is the widest.
  3. Mark the spot where the thread meets.
  4. Measure the length of the thread with your ruler.

Can you wear 9ct gold everyday? Yes you most certainly can. 

What is the difference between pink and rose gold? Rose Gold is made with the addition of copper and silver alloys. Pink Gold has a little more silver and is a slightly softer pink than Rose Gold. Rose Gold is often associated with antique jewellery and was very popular in the 1920s.

Does cubic zirconia shine like a diamond? Cubic zirconia is purely colorless and does not have any tints present in the stone. Its color corresponds to that of a diamond with the highest color grade. ... Cubic zirconia shines in all colors of the rainbow and has brilliance that is a lot more colorful than that of a real diamond.