Shipping policy

Shipping Policy

At Crawford Equestrian Jewellery, every piece is handcrafted at our workshop in Nelson, New Zealand. We take great care in packaging and dispatching your jewellery so it arrives safely and securely, wherever you are in the world.

Processing & Handling Times

  • Standard Orders: Orders are processed and dispatched from our Nelson bench within 1 to 3 business days.

  • Bespoke & Custom Orders: If your piece requires custom sizing or special engraving, dispatch may take between 5 to 10 business days. We will notify you via email if your item requires additional workshop time.

  • Orders are not dispatched on weekends or New Zealand public holidays.

New Zealand Delivery

  • Service: Express Tracked Courier.

  • Estimated Delivery Time: 1 to 3 business days following dispatch (allow an extra 1 to 2 days for rural delivery addresses).

  • Shipping Rates: Calculated at checkout. Standard tracked delivery is flat-rate, with options for signature required.

International Shipping (Australia, United States, United Kingdom & Europe)

We ship worldwide using express courier services to ensure fast and secure delivery for our international customers.

  • Australia: 3 to 7 business days following dispatch.

  • United States: 4 to 9 business days following dispatch.

  • United Kingdom & Europe: 5 to 10 business days following dispatch.

Note: Delivery times are estimates provided by our courier partners and may vary slightly due to customs processing in destination countries.

Tracking Your Order

Once your order has been packed and handed over to the courier, you will automatically receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking link to update.

Customs, Duties & Import Taxes

For international orders outside of New Zealand, items may be subject to local import duties, taxes, or customs clearance fees levied by the destination country.

  • These additional charges are the responsibility of the recipient.

  • Crawford Equestrian Jewellery has no control over these charges and cannot predict their amount. We recommend checking with your local customs office prior to placing an international order if you have questions regarding tax thresholds.

Lost, Damaged, or Delayed Shipments

All shipments are fully tracked. If your package appears delayed or arrives damaged:

  1. Contact us within 48 hours of delivery if an item arrives physically damaged in transit, including photos of the packaging.

  2. If your package is delayed or marked as delivered but not received, please reach out to us with your order number so we can lodge a trace with the courier service.